Treatment Room Policies & Etiquette


Should you arrive late for your appointment your treatment may be cut short and will still end at the scheduled time in order that the next client is not delayed. If you arrive too late for your appointment to be carried out you will be charged as a ‘no show’.

Please give a minimum of 48hrs notice when cancelling or changing an appointment. Failure to do so will result in a cancellation fee being charged and future appointments being paid for up front.

Children are not permitted to attend appointments with you under any circumstances.

All appointments must be confirmed securely online with payment details, if you are unable to do this then a 50% non-refundable booking fee will be required to secure your appointment. Any unconfirmed appointment will be removed from the diary.

A new patch test must be carried out a minimum of 48 hours before any Tint or Lash Lift.
-Tints and Lash Lifts must then be carried out a maximum of 72 hours after the patch test.
-This applies to new and existing clients.
-Patch tests will need to be pre-booked and will be charged at £5 (unless the test is carried out within another treatment) the £5 will then be deducted off of the Tint/ Lash Lift.


E-Vouchers can be purchased at any time from the booking platform. Gift Vouchers can be purchased from the Treatment Room, a click and collect service is also available.
Gift vouchers are valid for 12 months from the date of issue, see full terms and conditions here.

You have 14 days to return a product.
Products must clearly be sealed or unopened, unused, in a sellable condition, and returned as sold in its original, undamaged packaging.

Proof of purchase must be provided, refunds or returns can only be provided to the person who made the original purchase.

Sale items are non-returnable.

You will be sent a consultation form to complete with your booking confirmation, if for any reason you are unable to complete this online please let me know.